Simple Smart Science respects and understands customer concerns about the privacy of their personal information. We are a leading company that understands the need to treat customer’s information in a responsible manner. This Privacy Statement explains Simple Smart Science’s commitment not only to your privacy, but to you as a valued customer. To that end, we have created this Privacy Statement to explain the types of personal and non-personal information we collect through the website simplesmartscience.com. We will discuss how we use this information and to whom and under what circumstances we disclose such information.
By using this Site, you agree, without limitation, to the practices described in this Privacy Statement and the Site's Terms and Conditions. If you do not agree to the terms of this Privacy Statement or our Site's Terms and Conditions, please do not use our Site.
Simple Smart Science collects information from you when you visit our site, place an order, subscribe to our newsletter, respond to our surveys or fill out any forms. Any information that we request is voluntary and optional. The only information that is required is when you are placing an order so that we can fulfill your order and collect payment. We will require your full name, shipping address, billing address, email address, phone number, and credit card information. We keep this information offsite in a secured facility and all credit card information is encrypted and not available to our employees.
We may use personal information collected from visitors to our Site for any of the following purposes: (1) to fulfill product orders and requests for information about certain products and services; (2) to contact visitors to our Site when necessary (e.g., to respond to inquiries); (3) to send information, promotional materials, and newsletters from our company; (4) to administer contests and sweepstakes offered on our Site; (5) to administer the interactive and training portion of our Sites; (6) to help address problems with our Site; (7) to conduct internal reviews of our Sites (e.g., to determine the number of visitors to specific pages within the Site); (8) to help us better understand visitors' use of our Site; (9) to protect the security or integrity of our Site; (10) to conduct market research; (11) to customize our Site or marketing communications for our visitors and customers; and (12) to help us provide better service to our visitors and customers. Non-personal information will be used for these purposes as well as for conducting internal reviews and monitoring of our Site and providing a greater online experience for our visitors.
Your information is also used to improve our customer service. This information helps us understand your visit to our site and will give us information that will help us solve any issues you may have. We strive to provide the customer service that we would expect from anyone, top notch and responsive.
Your information is used to process transactions. This information is keep very private and is not sold, traded, exchanged, transferred, or given to any other company for any reason whatsoever. The only reason we keep any purchase information is to help us deliver product to you and provide you with exceptional customer service.
Your information is used to send you email newsletters and promotions are entirely voluntary and every email we send includes several easy options to cancel your subscription(s). Your email address is used to send you information regarding your orders or customer service requests, occasional company news, updates on products and offerings, product and/or service information, in addition to general newsletters. We never sell your email address.
Disclosure of Information: We may transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to Simple Smart Science’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for Simple Smart Science; (2) as necessary if Simple Smart Science has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under unforeseen circumstances section below.
The Simple Smart Science site(s) uses secure certificates with 128 bit encryption for all orders to protect your personal information. Your credit card information is not stored on our servers. We have implemented strong security measures to prevent the loss, misuse or theft of your private information. We treat your information like we want our own private information to be treated - with respect and importance.
These measures include password protected directories and databases safe-guarding your information.
When you visit our site we may log your IP address and use certain computer cookies. These cookies are alphanumeric identifiers that help us keep track of our visitors and customers. They are transferred from our servers to your browser via the site. This allows us to recognize you as an individual and set special preferences ahead of time, enhancing your experience.
In order for this to work, your browser must be set to accept cookies (most are from default). You can set your browser to deny cookies at any time, but if you do you will not be able to access or use certain portions of our site. Cookies allow you to add our products to your shopping cart, keep track of coupons, and to help us track what content is most important to you.
Security is always a top priority for us. Our cookies DO NOT ALLOW US TO SEE ANYTHING PERSONAL ON YOUR COMPUTER OR HARD DRIVE. Your personal information is ALWAYS kept private. Cookies are not 'spyware'.
We may use third-party advertising companies to help create site content specific to users or to serve ads for certain products and promotions. These companies may use their own cookies to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Your personal information entered into our site is not accessable by any of these third-party companies.
For example, if you visit on of our science pages and we have a Facebook cookie on that page, we will know and be able to help you with additional content that is related to what you are looking for. Facebook will not have any other access other than which pages you visited on our site.
Simple Smart Science does not sell, trade, or otherwise transfer your information to any outside parties. We will however use information between trusted partners, vendors, and third parties whom we trust and help us operate our website, provide customer service, conduct our business as long as those third parties have similar privacy policies and have agreed to keep any information private. We may also release your information when appropriate to comply with the law, enforce our site policies, to help protect our customers, their rights, property, and safety. Non-personally identifying information may be provide to other parties for marketing, advertising, or other uses.
Simple Smart Science takes all necessary steps to comply with the CAN-SPAM Act of 2003 by never sending our misleading information.
Any questions, comments, or concerns should be addressed. Please contact us or call our customer service number at 888-503-2911.